Terms & Conditions
1. Introduction
These Terms and Conditions outline the agreement between Jorge Criado ("Chef") and the client ("Client") for private chef services, catering, and cooking classes. By booking a service, the Client agrees to these terms.
2. Services Provided
The Chef agrees to provide private dining experiences, meal preparation, event catering, and cooking classes at the Client’s specified location or, if agreed otherwise, at the location specified by the Chef.
3. Booking & Payment
3.1 A non-refundable deposit of 50 % is required at the time of booking to secure the date.
3.2 The remaining balance is due on the day of the event.
3.3 Payment can be made via cash or bank transfer.
3.4 Unless otherwise agreed, payment in installments is not possible.
3.5 Late payments may result in additional fees or cancellation of services.
4. Cancellation & Refund Policy
4.1 Cancellations made 5 days before the event will receive a refund minus the deposit.
4.2 Cancellations within 3 days of the event will not be eligible for a refund.
4.3 The Chef reserves the right to cancel due to unforeseen circumstances; in such cases, a full refund will be issued.
5. Menu & Dietary Requirements
5.1 The final menu must be confirmed at least 3 days before the event.
5.2 The Client is responsible for informing the Chef of any allergies, dietary restrictions, or special requests.
5.3 While every effort is made to accommodate dietary needs, the Chef is not liable for adverse reactions to food consumed.
6. Ingredients & Food Safety
6.1 The Chef uses high-quality, fresh ingredients and follows strict food safety protocols.
6.2 If the Client provides ingredients, the Chef is not responsible for their quality or safety.
6.3 Leftover food storage and consumption are the Client’s responsibility.
7. Equipment & Kitchen Use
7.1 The Client must provide a clean and functional kitchen with necessary appliances unless otherwise agreed.
7.2 The Chef will leave the kitchen in the condition it was found.
8. Liability & Indemnification
8.1 The Chef holds appropriate insurance but is not liable for accidents, injuries, or damages beyond reasonable control.
8.2 The Client agrees to indemnify the Chef against claims resulting from the event, excluding negligence by the Chef.
9. Force Majeure
The Chef is not responsible for delays or cancellations due to circumstances beyond control, including natural disasters, illness, or government restrictions.
10. Confidentiality & Privacy
The Chef respects Client privacy and will not disclose any personal or event details without consent.
11. Governing Law
These terms are governed by the laws of Quintana Roo, Mexico. Disputes will be resolved in accordance with these laws.
12. Agreement
By booking the Chef’s services, the Client agrees to these Terms and Conditions.
19.02.2025, Playa del Carmen.